Summary at a glance
- You can request a full refund within 14 calendar days of purchase, for any reason.
- Email [email protected] with your order number. You don't need to explain why.
- Refunds are issued by Paddle to your original payment method, typically within 3–10 business days depending on your bank or card issuer.
- When the refund is issued, your licence is revoked and the plugin returns to its inactive state.
1. How to request a refund
Send an email to [email protected] from the email address you used at checkout. Include:
- Your Paddle order number (it's on the receipt Paddle emailed you).
- A one-line note saying you'd like to refund — reason optional.
We acknowledge every request within one business day and submit the refund to Paddle at that point. Paddle handles the actual payment reversal.
2. The 14-day window
The 14 days are calendar days, counted from the date Paddle records as the order date (visible on your receipt). Day 1 is the day after purchase. Requests received after day 14 fall under the discretionary section below.
3. What happens to your licence
When the refund is processed:
- Your licence key is marked refunded in the activation server.
- On its next refresh, each plugin instance loses its activation and returns to inactive state.
- The plugin does not delete or alter any session files, presets, or DAW content you've already saved.
If you re-purchase later, you receive a new licence key — the old one is not reactivated.
4. After day 14 (discretionary)
The 14-day window is a guarantee, not a ceiling. If you're past day 14 and you have a legitimate reason — a serious bug we couldn't fix, a compatibility issue with your DAW that we missed in our QA matrix, a billing duplicate — email us anyway and we'll work something out. We'd rather you be happy than litigate the calendar.
5. What we won't refund
- Studio-tier purchases beyond the 14-day window where the plugin has been used in production sessions. (Inside 14 days, the standard guarantee still applies.)
- Chargebacks that have already been raised against the original payment. If you've started a chargeback, the chargeback resolution takes precedence over this policy — please contact us first so we don't both end up at cross-purposes.
6. Paddle as the merchant of record
Paddle is the merchant of record for all QREL Nodes purchases. That means Paddle handles the payment, the receipt, the VAT/sales-tax remittance, and the refund mechanics. Your statutory consumer rights under your local jurisdiction (including the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, and equivalent legislation) are not affected by this policy.
7. Changes to this policy
If we change the refund policy in a way that materially affects existing customers, the change applies only to purchases made after the effective date of the new version. Your refund window is locked at the policy in force when you bought.
8. Contact
All refund questions: [email protected].
This page is a plain-language summary of how we handle refunds in practice. It is not a substitute for legal advice. The binding commercial relationship is between you and Paddle as the merchant of record; their terms are at paddle.com/legal/checkout-buyer-terms.